# Terms and Conditions **Last updated: 2 November 2026** These terms explain how buying from Secom World works, and what you and we can expect from each other. Please read them before you place an order. We have kept them in plain English. **Your legal rights come first.** Nothing in these terms takes away the rights you have under Kenyan law, including the Consumer Protection Act, 2012 and the Sale of Goods Act. If anything here conflicts with those rights, your rights apply. ## 1. Who we are This website is run by Secom World Kenya (“Secom World”, “we”, “us”). You can find us at Montana Mall, Ground Floor, Shop No. 11, Nairobi, Kenya, Monday to Saturday, 8:00am to 6:00pm. - Phone and WhatsApp: [0724 037 449](tel:0724037449) - Email: [secomworld@gmail.com](mailto:secomworld@gmail.com) These terms apply when you use this website, create an account, or buy from us online, by phone, on WhatsApp or at our shop. When you place an order you are asked to agree to them. If you do not agree, please do not place an order. ## 2. Your account You do not need an account to buy from us. If you create one: - You must be 18 or older, or have the permission of a parent or guardian. - The details you give must be true and yours. Please keep them up to date. - Keep your password private. Tell us straight away if you think someone else has used your account. - We may suspend an account that is used for fraud, abuse or anything unlawful. To close your account or change your phone number, contact us. We keep order records for as long as the law requires, even after an account is closed. ## 3. Your profile picture You can add a picture to your account. It shows on your account pages and in the website header while you are signed in, to our staff beside your orders and customer record, and publicly beside any review you write while signed in. You can change or remove it at any time on your account page. Only use a picture you have the right to use. It must not be offensive, misleading or unlawful, and must not show another person without their permission. We may remove a picture that breaks these rules. We remove location and other hidden details from the file when you upload it. ## 4. Products, photos and descriptions We work to describe our products accurately. Specifications come from manufacturers and other published sources, and some of our descriptions are written with the help of automated tools and then reviewed. Manufacturers can change a product's design or specifications, and colours can look different on your screen. If something you receive does not match its description, tell us and we will put it right under section 10. Before you buy, please check that the product suits your needs, such as your door, wiring, recorder or internet connection. We are happy to advise you. ## 5. Prices and VAT All prices are in Kenya shillings (KSh). Where a price is marked “+ VAT”, VAT at the current rate is added at checkout. Delivery charges are shown separately. You will see the full amount to pay before you place your order. Items marked “Request price” are priced on request. Contact us for a quote. If we find that a price on the website is wrong, we will contact you before going ahead. You can then choose to buy at the correct price or cancel, and we will refund anything you have paid. ## 6. Placing an order - Add items to your cart and go to checkout. - Check your items, delivery details and total. You can correct any mistake or change your mind at this stage, because nothing is ordered until you press **Place order**. - After you press it, you get an order number and a confirmation page. If you gave an email address we also send you a confirmation by email. If you have an account, your order and receipt stay available there. - We then call or message you to confirm the order, so please give a phone number we can reach you on. Our agreement starts when we confirm your order or accept your payment, whichever happens first. If an item turns out to be unavailable, we will tell you and offer an alternative or a full refund of what you paid for that item. If you would like a copy of your order or of these terms, ask us and we will send it to you. ## 7. Payment The ways to pay are shown at checkout. They can include M-Pesa, bank transfer and paying on delivery. At our shop we also accept cash and card. - Only pay to the Paybill, Till or bank account shown on this website, on your receipt or by our staff in the shop. - We will never ask for your M-Pesa PIN, card PIN or online banking password. If someone does, do not share it, and call us. Goods remain ours until they are fully paid for. They become your responsibility once they are delivered to you or to the person you asked to receive them, or once you collect them. ## 8. Collection and delivery You can collect from our shop, have your order delivered in and around Nairobi, or use a courier to other towns in Kenya. As a guide: - Collection from the shop: the same day, once your order is ready. - Delivery in Nairobi: the same or the next working day. - Courier to other towns: 1 to 3 working days. These times are estimates, not guarantees. We will tell you if your order is going to be late. Please give a correct address and make sure someone can receive the order. Please check your items when you receive them, and tell us as soon as you can about anything damaged or missing. **If your order is very late:** if we have not delivered within 30 days of the delivery date we agreed, or within 30 days of your order if no date was agreed, you may cancel it at any time before delivery and we will refund you. ## 9. Installation and site surveys Installation is optional and is quoted separately. A quote or estimate tells you the work and the price before we start. We will not charge more than 10% above an estimate unless you ask for extra or different work and agree the new price with us. We carry out installation with reasonable care and skill. To do so, we need you to: - Give us safe access to the site at the agreed time. - Get any permission needed from a landlord, management company or neighbour. - Tell us about hidden cables, pipes or other hazards you know of. - Make sure power and internet are available where a product needs them. If we cannot carry out the work because these things are not in place, we will agree a new time with you and tell you of any added cost before we charge it. ## 10. Returns, refunds and faulty goods Goods we sell must be of reasonably merchantable quality and match their description. They must also suit a particular purpose where you told us what you need them for and relied on our advice. These rights are given by law and we cannot remove them. Our [Returns and Refund Policy](/refund_returns-2/) explains how to return a product, including our 14-day return period and how refunds are paid. It sits alongside your legal rights and does not reduce them. **Cancelling an online order:** contact us as soon as you can if you want to cancel. Under the Consumer Protection Act you may cancel an online order within 7 days of receiving a copy of the agreement if we did not give you the required information, or did not give you the chance to accept, decline or correct your order. You may also cancel within 30 days in the other cases the Act sets out. You can tell us by any method, as long as it is clear you want to cancel. If you cancel, please take reasonable care of the goods and return them as we arrange with you. ## 11. Warranty Products with a manufacturer's warranty, such as Dahua and Imou, follow that manufacturer's warranty terms. Any warranty period we have listed appears on the product page. Keep your receipt as proof of purchase, and contact us to start a claim. A warranty is in addition to your legal rights, not instead of them. ## 12. Using security products responsibly Cameras, alarms, locks and fences make a property harder to break into and help you see what happens, but no product can guarantee that a crime or loss will never happen. They do not replace insurance or other sensible precautions. Many also depend on power, internet access, correct set-up and regular maintenance. You are responsible for using products lawfully. In particular: - Do not point cameras at places where people expect privacy, or at neighbouring property without permission. - If your cameras record staff, customers or the public, you may have duties under the Data Protection Act, 2019, such as telling people they are being recorded. - Follow the applicable safety rules and local requirements for products such as electric fences. - Change default passwords and keep your device software up to date. ## 13. Reviews and other content you send us Reviews must be honest and based on your own experience. They must not be offensive, misleading or unlawful, or include other people's private details. We check reviews before they appear and we may decline or remove those that break these rules. By sending a review you allow us to show it, with the name and town you gave and your profile picture if you were signed in, on this website. You can ask us to remove your review at any time. ## 14. Using this website You may use this website to shop and to learn about our products. Please do not attempt to break into it, disrupt it, or copy large parts of it automatically, and do not use it for anything unlawful or to send unwanted sales messages. The text, design and our own images on this website belong to us or to those who licensed them to us. Brand names and logos belong to their owners. Links to other websites are given for convenience, and we are not responsible for their content. We try to keep the website available and correct, but it may sometimes be unavailable for maintenance or reasons outside our control. ## 15. Our responsibility to you If we break these terms or are negligent, we are responsible for loss you suffer that was a foreseeable result of it. We are not responsible for loss that: - You could have avoided by following the product's instructions or our reasonable advice. - Results from misuse, unauthorised changes, or installation or repairs by someone other than us. - Results from events beyond our reasonable control, as explained in section 16. Nothing in these terms limits any liability that cannot be limited by law. That includes our responsibility for the quality of goods and services under the Consumer Protection Act and the Sale of Goods Act. ## 16. Events outside our control We are not in breach of these terms if a delay or failure is caused by something beyond our reasonable control, such as a natural disaster, civil unrest, a power or network failure, or courier or supplier disruption. We will tell you as soon as we can. If the delay is long, you may cancel and receive a refund for anything not delivered. ## 17. Your personal information We use your personal information to process orders, deliver products, provide support and run your account, as described in our [Privacy Policy](/privacy-policy-2/) and in line with the Data Protection Act, 2019. You may ask to see, correct or delete your information, subject to records the law requires us to keep. If you are not happy with how we handle it, you may complain to the Office of the Data Protection Commissioner. ## 18. Disputes and the law that applies If something goes wrong, please contact us first. Most problems can be solved quickly by phone or WhatsApp. If we cannot resolve it, you may take it to the Competition Authority of Kenya or to the appropriate court in Kenya. We may agree with you to use mediation or arbitration after a dispute arises, but these terms do not force you to, and they do not stop you from going to court or joining a class action. These terms are governed by the laws of Kenya. ## 19. Changes to these terms We may update these terms from time to time, for example when the law or our services change. The date at the top shows the latest version. The version in force when you placed an order applies to that order. If a court finds that part of these terms cannot be enforced, the rest still applies. ## 20. Contact us Call or WhatsApp [0724 037 449](tel:0724037449), email [secomworld@gmail.com](mailto:secomworld@gmail.com), or visit us at Montana Mall, Ground Floor, Shop No. 11, Nairobi. Source: https://secomworld.co.ke/terms-and-conditions/