Privacy Policy

At Secom World, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or engage with our services. By using our website (www.secomworld.co.ke), you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

• Visit our website and browse our products or services.
• Register an account on our website.
• Place an order or make a purchase.
• Subscribe to our newsletter or other communications.
• Contact us via email, phone, or other communication channels.

The types of information we collect may include:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses, etc.
• Payment Information: Credit card or other payment details for order processing (we do not store your payment information on our servers).
• Technical Data: Your IP address, browser type, operating system, and other information about your device and usage patterns while visiting our website.
• Marketing and Communication Preferences: Your preferences for receiving marketing materials from us.

2. How We Use Your Information

We use your personal information to provide and improve our services. Specifically, we may use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and handling.
• Customer Service: To provide you with support, respond to your inquiries, and resolve any issues related to your purchases.
• Personalization: To personalize your experience on our website by showing relevant products, offers, and promotions.
• Marketing: To send you promotional emails, newsletters, and updates about our products or services (you may opt out of receiving these communications at any time).
• Website Improvement: To analyze and improve the functionality, user experience, and content of our website.
• Legal and Compliance: To comply with any legal obligations and protect the rights, safety, and security of Secom World and our customers.

3. How We Protect Your Information

We take the security of your personal information seriously. To safeguard your data, we implement industry-standard measures including:

• Data Encryption: We use encryption (SSL/TLS) to protect your personal and payment information during transmission.
• Access Controls: Only authorized personnel have access to your personal information.
• Data Retention: We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

However, please note that no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted third-party service providers to assist with:

• Payment Processing: To process payments securely through third-party payment processors.
• Shipping: To ship and deliver products through our logistics partners.
• Marketing and Analytics: To analyze website traffic or send you marketing materials through email or social media platforms.

In some cases, we may be required to disclose your personal information to comply with legal obligations, such as a court order or government request.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal data.
• Deletion: Request the deletion of your personal data under certain circumstances.
• Opt-out of Marketing: Opt out of receiving marketing emails by following the unsubscribe instructions provided in our communications.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and gather data about website traffic. Cookies are small text files placed on your device by your web browser that help us improve the website’s functionality.

You can adjust your browser settings to reject cookies or notify you when a cookie is being set. However, some website features may not function properly if you disable cookies.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will post the updated policy on this page and revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Secom World
Email: [email protected] | [email protected]
Phone: +254 724 025039
Website: www.secomworld.co.ke