Secom World Kenya Return Policy

At Secom World, we value our customers and aim to ensure your satisfaction with every purchase. This return policy outlines the terms and conditions under which you may return or exchange products purchased from us.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • The product must be returned within 14 days from the date of purchase.
  • The product must be in its original condition, slightly used, and with all original packaging, accessories, manuals, and proof of purchase (receipt or invoice).
  • Products that are defective or damaged upon delivery are eligible for a return or replacement.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or unauthorized modifications.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Software, downloadable products, or services once activated or used.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to us via email at [email protected] or call 0724-030-604 to notify us of your intention to return the product.
  2. Provide Details: Share your receipt or proof of purchase, along with a description of the issue or reason for the return.
  3. Approval: Wait for confirmation and further instructions from our customer support team.
  4. Return the Product: Bring or ship the product to our store located at Montana Mall, Ground Floor, Shop No. 11, Nairobi, Kenya.

4. Refunds

  • Refunds will be processed after the returned product is inspected and approved.
  • Approved refunds will be issued within 7 business days in the original payment method used at purchase.
  • Shipping fees are non-refundable, except in cases where the product was damaged or defective upon delivery.

5. Exchanges

We offer exchanges for eligible products if the original product is defective or damaged. If the requested item is unavailable, you may choose an alternative product or request a refund.

6. Warranty Claims

Products covered by warranties from manufacturers like Dahua and Imou are subject to their specific warranty terms and conditions. Contact us for guidance on initiating a warranty claim.

Contact Us

For any questions or assistance regarding returns, feel free to contact us:

Note: Secom World reserves the right to deny returns or exchanges if the above conditions are not met. This policy is subject to change without prior notice.

Your satisfaction is our priority, and we are here to assist you every step of the way!

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